Refund Policy

Overview

AZIEL provides digital products that may be fulfilled through third-party systems. Refund eligibility depends on order, payment, fulfillment, wallet, and support records.

Eligible Refund Situations

• Payment was confirmed but the order failed or was cancelled before successful delivery.
• AZIEL or a fulfillment dependency confirmed that the product could not be delivered.
• A duplicate payment or mismatched payment requires review and correction.
• A platform, provider, or supplier issue is confirmed by AZIEL records.

Usually Not Eligible

• Wrong User ID, Server ID, username, region, game, or package was submitted by the customer and delivery succeeded.
• The customer changed their mind after payment or after fulfillment began.
• The digital product was completed successfully.
• Third-party account restrictions, bans, limits, or unavailable recipient accounts caused the issue outside AZIEL records.
• Fraudulent, abusive, forged, or inconsistent payment evidence is detected.

Request, Review, Approval, and Completion

1. Submit a refund request from tracking or the Support Center where available.
2. Provide a clear reason and relevant evidence such as Order ID, payment method, amount, and receipt.
3. AZIEL reviews payment confirmation, fulfillment state, support records, wallet ledger, and abuse signals.
4. If approved and completed, the refund is credited to your AZIEL Wallet under the current refund flow.
5. If rejected, the order or support record may show the reason where available.

Refund Destination

Approved and completed refunds are credited to AZIEL Wallet. This policy does not promise a bank transfer or original-payment-method refund unless AZIEL explicitly provides that option in the relevant case.

Timing and Evidence

Refund review timing can vary by payment verification, order history, third-party fulfillment checks, and support volume. Keep payment evidence until the refund request is completed or rejected.

Fraud and Abuse Review

Fake receipts, repeated duplicate claims, chargeback abuse, or attempts to manipulate order or wallet records may lead to rejection, account restriction, or additional review.

Need Help?

If you believe your order qualifies for review, contact the Support Center with your Order ID and a clear explanation.