Privacy Policy

Overview

AZIEL 1Tap Shop uses customer information to operate accounts, orders, wallet services, payment verification, notifications, fraud prevention, and support. This policy explains the categories of information we handle and the choices available to you.

Information We Collect

• Account details such as username, email address, login security settings, and session records.
• Order details such as product, package, price, currency, region, User ID, Server ID, order status, and fulfillment records.
• Payment and wallet records such as payment method, confirmation state, transaction references, uploaded evidence when provided, wallet ledger activity, and refund status.
• Support and communication records such as ticket messages, Live Chat messages, attachments when submitted, notification preferences, and email delivery state.
• Technical and security data such as device/browser information, IP-derived request context, timestamps, security events, and abuse-prevention signals.

How We Use Information

• To create and protect accounts, verify email ownership, reset passwords, and manage sessions.
• To price, create, process, track, fulfill, cancel, fail, or refund orders according to platform records.
• To confirm payments, review manual evidence, operate wallet balance records, and prevent payment abuse.
• To provide support, investigate disputes, send account/order/security notifications, and improve reliability.
• To detect fraud, enforce policies, maintain service availability, and comply with valid operational obligations.

Third-Party Service Categories

AZIEL may use third-party categories such as payment providers, email delivery services, hosting/database infrastructure, media storage, analytics or logging tools, product or fulfillment providers, and communication/community platforms. These services are used only where needed for platform operation, support, security, or delivery.

Retention

We keep records for as long as reasonably needed to provide the service, maintain order and wallet history, investigate disputes, prevent fraud, support security reviews, and meet operational requirements. Exact retention periods may vary by record type and system configuration.

Your Choices

• You can review account, order, wallet, and notification information from available account pages.
• You can contact the Support Center for privacy questions, account issues, or correction requests.
• You can manage notification preferences where the platform provides controls.
• You should avoid submitting unnecessary sensitive information in public Telegram or Discord channels.

Security

AZIEL uses reasonable technical and administrative safeguards for account, payment, wallet, and order records. No online system can guarantee absolute security. AZIEL will never ask for your password, OTP, recovery code, banking password, or payment PIN.

Minors and Legal Capacity

Customers should use AZIEL only when they have permission and capacity to make digital purchases in their region. If a parent, guardian, or account owner believes an unauthorized purchase occurred, they should contact the Support Center with the relevant order details.

Contact

For privacy questions or account data requests, use the AZIEL Support Center so the request can be reviewed with the correct account context.