Payment Policy

Available Payment Options

Payment options are shown during checkout and may vary by region, product, currency, account context, provider status, and current platform configuration. Static policy pages describe the model; checkout is the source of current availability.

Payment Submitted vs Confirmed

A submitted payment, opened payment request, uploaded evidence, or sent transfer is not the same as confirmed payment. Orders begin processing only after AZIEL receives automatic confirmation or completes manual verification.

Automatic and Manual Confirmation

• Some payment methods may be confirmed automatically through the configured provider flow.
• Some payment methods require manual evidence review before an order moves forward.
• Manual Review may be required when evidence is unclear, the amount differs, duplicate payments exist, or risk controls apply.

Regional Providers and Test Mode

Regional payment names can appear only when configured for the current product and region. PromptPay or Omise-related payment flows must not be treated as production-live unless the active environment and provider configuration support live processing.

Incorrect Amounts, Duplicate Payments, and Expired Requests

Incorrect transfer amounts, duplicate payments, expired payment sessions, provider timeouts, or mismatched evidence may delay confirmation and require support review. Keep your payment evidence until the order or wallet top-up is resolved.

Wallet Balance and Product Eligibility

AZIEL Wallet may be available for eligible purchases or refund credits. Wallet balance updates only after the relevant top-up, refund, or adjustment is confirmed in platform records.

Payment Safety

AZIEL will never ask for your password, OTP, recovery code, banking password, payment PIN, or private banking login. Public Telegram and Discord channels are not appropriate places to submit private payment evidence.

Provider Outages and Failed Payments

Payment providers, banks, wallets, network services, or product systems may be unavailable or delayed. If payment cannot be verified or the request expires, the order may remain Payment Pending, move to Manual Review, fail, expire, or require support review.

Need Help?

For payment issues, contact the Support Center with your Order ID, payment method, payment time, amount, and evidence when relevant.